Simply give us a call and we will be happy to advise you on our range of seminars and diplomas.

Contact person:

Ulrich von Bassewitz, Dr oec. HSG
Director Study Programs
Contact person

Claudia Hardmeier
Customer Care
Seminars & Programs

Christian Muntwiler, lic. oec. HSG
Inhouse Seminare & Consulting
Corporate Programs & Consulting

Communication & Negotiation Techniques

Good internal and external communication

    Concept

    In this seminar, you will learn to further develop your skills in two important areas of communication and rhetoric:

    • Communicating internally and with customers and business partners

    Communicating with Employees

    Employees want to stay informed. Poorly-informed employees are less motivated. They feel there is a lack of vision. There is no course for them to follow. They feel unsure about the future of the company and, in the end, are unsure about their own future perspectives with the company. From this uncertainty comes rumors. And rumors inspire fear. Fear leads to lethargy and inhibits the motivation to do what is necessary and wanted – commitment and belief in the future, self-initiative, motivation and good performance. That’s why executives must be good communicators.

    Communicating with Customers and Business Partners

    If things get critical at a company, the boss steps up to bat. Unpleasant situations, customer complaints, difficult situations, price negotiations and major challenges are things the boss takes care of. He or she “fixes” them through personality, dealing the right way with the situation, and thanks to good rhetorical and negotiation skills.

    Participants

    Executives who want to conduct challenging communication tasks in optimal ways.

    Impact

    In this seminar, executives learn what methods, tools and personal behavioral patterns are appropriate to use when communicating to motivate larger groups of employees from all levels of the company. You will learn the right way to communicate and behave in sales meetings with customers, and in important conversations and negotiations with business partners.

    Communication

    Good internal communications, with business partners, externally via the media and social networks. In this seminar, you will further develop your conversational skills and your expertise in rhetoric and negotiating techniques.

    Topics

    • Good internal communication – a central prerequisite for motivation, trust and performance of numerous employees
    • The principles behind good communication – in theory and practice (with examples)
    • Our main messages – what needs to be communicated? What messages do we need to get across?
    • The tools of internal communications within the company
    • Communication through personal conversations
    • Communication through internal newsletters, emails, social-media platforms
    • Communication during crisis situations
    • Communication at companyspecific events
    • Communication with customers and external contacts
    • Negotiation expertise with key accounts and important customers
    • Rhetoric and giving speeches
    • Optimizing your personal conversational skills

    General Information

    Registration, Administration, Enrollment

    St. Gallen Business School
    Rosenbergstrasse 36
    CH-9000 St. Gallen

    Phone: +41 71 225 40 80
    Fax: +41 71 225 40 89
    Internet: www.sgbs.ch
    E-Mail: seminare@sgbs.ch

    Announcement, Confirmation, Hotel

    Please complete and return the attached registration form by e-mail, fax or post.

    All announcements are accurately checked, in order to set up interesting groups.

    After checking the announcement you will get a written registration confirmation and the bill for the course fee as well as detailed information to the hotel and arrival. In case of an overbooked course we will contact you immediately. Hotel reservations are directly carried out by the participants. You benefit from a very reasonable seminar flat rate. Carefully selected hotels favour a stress-free learning atmosphere.

    Please note that partial participation in a course is only possible after consulting the study direction.

    Course Fee, Hotel costs, Topics

    The course fee (plus VAT, depending where the seminar takes place) includes tuition and all course material. Hotel charges as for example accommodation, breakfast, subsistence of the hotel or conference center are not included. These charges are billed by the Hotel directly to the participants. Of course it is possible not to spend the night at the seminar hotel. In that case you pay the daily delegate rate directly to the hotel as well. The daily delegate rate of the conference centers in London, Boston and Shanghai is billed directly by the St. Gallen Business School and forwarded to the conference center.

    The course fee is charged after the registration and has to be transferred by 6 weeks before the seminar starts.

    Please note that missed lectures due to tardiness or absence are not refunded and cannot be made up later. It may be necessary to apply minor changes to the program in order to guarantee a successful course.

    Certificate

    Due to the participation of the seminar you will get a seminar certificate.

    Information to the Seminar Hotels

    More information regarding our seminar hotels you can find directly on the internet (www.sgbs.ch).

    Change of Booking, Postponement

    If attendance at a seminar has, for compelling reasons, to be postponed, an administration fee of CHF 300.- will be charged. A re-scheduling is possible only up to 6 weeks before the start of the seminar, and only once. Seminars and parts of seminars not attended are forfeited. In the case of booking changes later than 6 weeks before the start of a seminar, following re-scheduling fees will be billed: up until 4 weeks prior to the start of the course, 20% of the course fee; up until 2 weeks prior to the start of the course, 40% of the course fee; up until 1 week prior to the start of the course, 80% of the course fee. In case of a later re-scheduling the entire seminar fee is forfeited. Alternatively, a booking for a substitute participant can be made up until 4 working days before the start of the seminar. For booking a substitute participant, an administration fee of CHF 300.– will be charged.

    If a participant is obliged for compelling reasons to change a booking for an individual seminar part so as to attend this in another session, then a change in booking fee of CHF 300.- will be charged. The participant should be aware, that in this case program adaptations or alterations may occur. Please therefore contact us 10 days before the start of the seminar in order to talk the seminar program over for preventing program overlaps.

    Cancellation / Withdrawal

    The cancellation of an enrolment (a complete withdrawal) is possible up until 3 months before the start of a seminar with-out charge. In the case of a cancellation (complete withdrawal) up until 8 weeks before the start of the seminar, 20% of the course fee will be charged, in the case of a cancellation (complete withdrawal) up until 6 weeks before the start of the seminar, 40% of the course fee will be charged. After this time, the entire course fee is to be paid as a forfeit, unless provision has been made via re-booking for a substitute participant.

    The booking of a replacement participant or deputisation is to be made at the latest 4 working days before the start of the seminar. In the case of booking a replacement participant, an administration fee of CHF 300.- falls due. In principle, seminars may, due to force majeure or because of an insufficient number of participants, be cancelled by the organiser at short notice, however only up until 3 weeks before the seminar start, without being liable for compensation for any resulting consequences.

    Insurance, Liability, Price Changes

    We recommend that you take out cancellation insurance policy covering cancellation due to illness and other occurrences. Likewise, it is the client’s own personal responsibility to insure against or cover all possible damages or losses which might either directly or indirectly arise from the attendance at a seminar. No matter whether it is due to accident, illness, personal liability, theft, cancellation of the seminar by the organiser, or from damage resulting from the use of the imparted Management knowledge on the part of any participant or the company appointed to us. Any liability on our part is expressly precluded. All matters are subject to Swiss law, the place of jurisdiction is St. Gallen. By the publication of new prospectus / brochures, all previous details pertaining to contents, speakers and prices cease to be valid.