Simply give us a call and we will be happy to advise you on our range of seminars and diplomas.

Contact person:

Ulrich von Bassewitz, Dr oec. HSG
Director Study Programs
Contact person

Claudia Hardmeier
Customer Care
Seminars & Programs

Christian Muntwiler, lic. oec. HSG
Inhouse Seminare & Consulting
Corporate Programs & Consulting

Leading, Motivating, Resolving Conflict

Expertise and leading correctly for the situation

    Concept

    It’s often small things that cause employee morale at a company to suffer. Sometimes it’s an awkward communication between departments that causes resentment and tension. And when people work together, there are always personal conflicts. Even more common, on the other hand, are system-based conflicts stemming from the nature of the business, the tasks and functions, the form of organization, the logic behind incentives etc. Executives must be able to recognize these kinds of smoldering conflicts early and intervene. If not, a smoldering confl ict can quickly become a real conflict with insults, maliciousness, and deliberately spread rumors. If too many plates have been smashed, resolving confl ict becomes a lot harder. Skillful intervention and the ability to deescalate confl ict, are necessary skills that a successful executive must have.

    Conflict Management

    This seminar also offers you the chance to speak to our lecturers one-on-one during off hours (like in the evening). Here you can discuss especially important and challenging situations you face every day at work. With complete discretion. With valuable suggestions.

    Participants

    Participants are mid-level managers from all areas who want to enhance their skills in the areas of conflict management, leadership and motivating others.

    Impact

    In this seminar, you will get deep insights into good leadership, motivation and the skills to resolve conflict in a timely manner. You will understand why early conflict-resolution is so important for the morale and wellbeing of a large number of top performers. You will know what potential damage there is in repressed conflict, and what tasks an executive has to do, to keep motivation and trust at a high level.

    Topics

    In this seminar we show you how important situational leadership is when it’s responsive to the sensitivities and expectations of employees.

    • Modern leadership – leading, motivating and resolving conflicts as a permanent job of a leader
    • The role in a team, motivation and communication
    • Reading the signs of conflict in a company
    • Conflict prevention – making potential conflict a subject of discussion
    • Recognizing defensive and attack behavior in your area of responsibility
    • Perceiving conflict in an objective way
    • How the principles of group dynamics strengthen conflict
    • Strategies for avoiding conflict and scaling conflict down
    • Talking about a confl ict and the techniques of de-escalation it
    • Leadership and confl ict behavior
    • Communication techniques for breaking down inner resistance and for winning-over people to accept a “good solution”
    • The executive in his or her role as conflict mediator

    General Information

    Registration, Administration, Enrollment

    St. Gallen Business School
    Rosenbergstrasse 36
    CH-9000 St. Gallen

    Phone: +41 71 225 40 80
    Fax: +41 71 225 40 89
    Internet: www.sgbs.ch
    E-Mail: seminare@sgbs.ch

    Announcement, Confirmation, Hotel

    Please complete and return the attached registration form by e-mail, fax or post.

    All announcements are accurately checked, in order to set up interesting groups.

    After checking the announcement you will get a written registration confirmation and the bill for the course fee as well as detailed information to the hotel and arrival. In case of an overbooked course we will contact you immediately. Hotel reservations are directly carried out by the participants. You benefit from a very reasonable seminar flat rate. Carefully selected hotels favour a stress-free learning atmosphere.

    Please note that partial participation in a course is only possible after consulting the study direction.

    Course Fee, Hotel costs, Topics

    The course fee (plus VAT, depending where the seminar takes place) includes tuition and all course material. Hotel charges as for example accommodation, breakfast, subsistence of the hotel or conference center are not included. These charges are billed by the Hotel directly to the participants. Of course it is possible not to spend the night at the seminar hotel. In that case you pay the daily delegate rate directly to the hotel as well. The daily delegate rate of the conference centers in London, Boston and Shanghai is billed directly by the St. Gallen Business School and forwarded to the conference center.

    The course fee is charged after the registration and has to be transferred by 6 weeks before the seminar starts.

    Please note that missed lectures due to tardiness or absence are not refunded and cannot be made up later. It may be necessary to apply minor changes to the program in order to guarantee a successful course.

    Certificate

    Due to the participation of the seminar you will get a seminar certificate.

    Information to the Seminar Hotels

    More information regarding our seminar hotels you can find directly on the internet (www.sgbs.ch).

    Change of Booking, Postponement

    If attendance at a seminar has, for compelling reasons, to be postponed, an administration fee of CHF 300.- will be charged. A re-scheduling is possible only up to 6 weeks before the start of the seminar, and only once. Seminars and parts of seminars not attended are forfeited. In the case of booking changes later than 6 weeks before the start of a seminar, following re-scheduling fees will be billed: up until 4 weeks prior to the start of the course, 20% of the course fee; up until 2 weeks prior to the start of the course, 40% of the course fee; up until 1 week prior to the start of the course, 80% of the course fee. In case of a later re-scheduling the entire seminar fee is forfeited. Alternatively, a booking for a substitute participant can be made up until 4 working days before the start of the seminar. For booking a substitute participant, an administration fee of CHF 300.– will be charged.

    If a participant is obliged for compelling reasons to change a booking for an individual seminar part so as to attend this in another session, then a change in booking fee of CHF 300.- will be charged. The participant should be aware, that in this case program adaptations or alterations may occur. Please therefore contact us 10 days before the start of the seminar in order to talk the seminar program over for preventing program overlaps.

    Cancellation / Withdrawal

    The cancellation of an enrolment (a complete withdrawal) is possible up until 3 months before the start of a seminar with-out charge. In the case of a cancellation (complete withdrawal) up until 8 weeks before the start of the seminar, 20% of the course fee will be charged, in the case of a cancellation (complete withdrawal) up until 6 weeks before the start of the seminar, 40% of the course fee will be charged. After this time, the entire course fee is to be paid as a forfeit, unless provision has been made via re-booking for a substitute participant.

    The booking of a replacement participant or deputisation is to be made at the latest 4 working days before the start of the seminar. In the case of booking a replacement participant, an administration fee of CHF 300.- falls due. In principle, seminars may, due to force majeure or because of an insufficient number of participants, be cancelled by the organiser at short notice, however only up until 3 weeks before the seminar start, without being liable for compensation for any resulting consequences.

    Insurance, Liability, Price Changes

    We recommend that you take out cancellation insurance policy covering cancellation due to illness and other occurrences. Likewise, it is the client’s own personal responsibility to insure against or cover all possible damages or losses which might either directly or indirectly arise from the attendance at a seminar. No matter whether it is due to accident, illness, personal liability, theft, cancellation of the seminar by the organiser, or from damage resulting from the use of the imparted Management knowledge on the part of any participant or the company appointed to us. Any liability on our part is expressly precluded. All matters are subject to Swiss law, the place of jurisdiction is St. Gallen. By the publication of new prospectus / brochures, all previous details pertaining to contents, speakers and prices cease to be valid.