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Michael Rabbat, Dipl.-Kfm.
MBA Chief Operating Officer
Claudia Hardmeier
Kunden-Center
Studienbetreuung
The Key Account Manager counts the total number of loops as well as MTPRO number of loops per department. As a result of this loop counting he can assess the share of wallet in terms of the number of loops, which means the share of wallet of the installed base.
Table 16: Customer mapping in terms of loops (1 Source: The MTPRO share of wallet is the proportion of the potential # of loops and the MTPRO # of loops)