6.3. Lessongs learned or Next steps

With the general findings and the recommendations given, it was very easy for Fresenius Kabi to develop an action plan. The report was presented to the CEO and board members and also to the participating regions and different departments like customer service and quality management department in order to share and spread the information gained. The overall positive feedback from Fresenius Kabi customers was a motivation not only for those who have been directly involved in the survey, but also for sales representatives, who were pleased about the good company reputation.

Of course the “Do it today” and “Do it tomorrow” findings were of major interest and required immediate or fast acting from FK side. The next paragraphs will briefly describe two examples for improvement efforts.